Questions:

Overall, how would you rate [name of person/you] experience of being greeted and talked to respectfully and having [his] physical privacy respected ?

Response categories:

1. Very good
   
2. Good
   
3. Moderate
   
4. Bad
   
5. Very bad
   

Vignettes:

1. [Conrad] is suffering from a disease. Feeling very weak one day he goes to a clinic. When he enters the doctor's waiting room, a nurse greets him and offers him chair. He is also offered something to drink. He is seen by a doctor, who gives [Conrad] a physical examination behind a small curtain so that no one sees him undress.
   
   
2. [Prem] went to hospital for a week. He had a broken leg and some scratches. He shared a ward with 5 other people. On a usual day, a nurse wakes him in the morning , saying hello and asking how he is. When the nurses change his bandages they draw curtains around the bed so noone can see him.
   
   
3. [Sen] is brought to the hospital, because of sharp stomach pain. Several people attend to her. First someone asks for her name, place of work etc.. Then a nurse comes in to examine her, asking her about her pain. She is examined while lying on a bed. Her examination area is not totally private as there are holes in the curtains. A few steps away, she sees someone lying on another bed.
   
   
4. [Sally] has cancer. She visits a clinic regularly for treatment. The clinic has a waiting room, beyond which are changing and treatment rooms. On arrival, the clinic staff usually greet her and ask her if she would take a seat. She then is asked to undress in the changing room. She changes into a short gown and is led along a short private corridor to the treatment area.
   
   
5. [Anya] took her three-month old baby for her first vaccination. She waited with the other mothers before being seen by a nurse who said hello but did not introduce herself or ask [Anya] her name or the name of her baby.
   
   
6. [Joseph] has a recurring skin problem that is being treated. The doctor he uses sees patients in one room. The doctor sits at a small table at the end of a long room. The last time [Joseph] visited the doctor, the doctor greeted him quickly and then wrote out a prescription for medicine.
   
   
7. [John] goes to the doctor because he has a sharp pain in his legs. The doctor is very busy. When he enters the doctor's office the doctor asks [John] what he can do for him. After listening briefly to [John's] description of his pains but without examination, the doctor says that it is a muscular problem. The doctor then writes him a prescription and calls "next".
   
   
8. [Kim] is the mother of a 6 month old child. [Kim] took her child to the clinic. She didn't know how the clinic worked so she spoke to the first person she saw in nurse uniform. The person told her to go to another room where they see children. When she got there, no one asked her what she wanted, so she spoke to another nurse who told her: "go sit there and wait, we will call you". After a few minutes, the nurse pointed to her and said "come". Without looking at her or the child, the nurse made some notes, and kept on talking to a colleague about something that had happened to a friend of theirs.
   
   
9. [Patricia] uses a nearby clinic regularly. She often has headaches. The nurses there seldom greet her. At her last visit, the nurse said to [Patricia] that she didn't need to come so often; there were sicker people that needed the clinic's attention.
   
   
10. [Patrick] feels pains in his chest and is short of breath. He believes he is having a heart attack. A friend takes him to the closest doctor. On arrival, the doctor asks Patrick to go to a separate consultation area where he meets him and examines Patrick, asking him how he is feeling. After a short examination the doctor smiles, saying there is nothing wrong with Patrick's heart - he must have been imagining things.